By browsing through our website, you can find numerous casino sites that we wholeheartedly recommend to Aussie players, as we feel they feature great games and bonuses and tick all the right boxes when it comes to offering a top-shelf online gambling experience. However, while searching for these sites, we also commonly run into casinos that are very underwhelming. We feel obligated to direct your attention to these casinos as well, so you know to avoid them at all costs.
The casino sites on the list below are labelled as blacklisted. We feel they deserve this title since we collected numerous reports that they mistreat their players by delaying payments, not delivering on promised bonuses, and having unhelpful customer support, among other things.
Our Complaints Procedure
Every Australian player is free to leave a complaint to our team. We will collect as much information about a given casino as possible before doing our detailed investigation. Before we pin any casino on our blacklist, we will allow the operator a chance to respond and vindicate themselves.
Reasons Why We Blacklist Casinos
There are plenty of reasons why a casino site might end up on our blacklist. Here are some of the main ones.
Games and Software
The games you can find on our recommended casino sites come from reputable providers and have been tested for their RNG. On the other hand, blacklisted casinos tend to have fake games that won’t give you fair outcomes. If we find any fake games on a casino site, there’s a good chance that that casino will be included in our blacklist.
Whenever you encounter some issues while playing casino games online, you should be able to rely on the site’s customer support to help you out. Unfortunately, some casinos have very unprofessional and unresponsive support, which is an easy way for them to become blacklisted.
Banking and Money
Your money should always be protected when playing online. Not only that, but you should be able to withdraw your winnings easily and not wait for longer than a few days. If the casino delays your payments for more than a couple of weeks, you should report it and we will make sure to tell other players to avoid that website.
Bonuses and Promotions
Another frustrating thing that blacklisted casinos tend to do is not release bonuses to new players. Not only that, but the bonus terms can sometimes be confusing and contradictory, leaving you without a fair chance to turn the bonus funds into real money.
frequently asked questions about our Casino Complaints procedure
We believe that anonymity is important to online casino players, which is we don’t release any individual statements. Furthermore, we always give chance to operators to respond, and we don’t want to publish any unjustifiable claims until things are investigated and proved.
First, you should contact the casino’s customer support. If they are unresponsive, let us know what your issue is with a given casino site. We will do our investigation promptly and put the casino on our blacklist if it turns out you have been mistreated.
We are always on your side and sometimes the casinos like to take things nice and slow. We suggest setting loss limits or taking a break.
We have tried and tested these sites ourselves and have also received complaints from players.