Having trouble with a Casino? We’re here to help
At 5 star Pokies, we are the only player Arbitrationto Service in Austrilia for both offline and online pokie establishments. We as the middle man between you and the casino accepting Australian punters. We have dealt with lots of Complaints before and have a good track record of dealing with issues such as payments, verification and investigating Pokies Software.
What we can do for you
- Casino complaints.
- software complaints.
- payment complaints.
- complaints about pokie venues.
- online casino disputes.
What we ain’t
- Not a way to make casinos pay.
- A public announcement service.
- It’s not a tool to blackmail or persuade casinos into capitulation.
Leave your name and email address with as much detail about the situation as possible. We aim to reply back within 24 hours. Please make sure you have as much evidence as possible so that we can fully understand the situation and have a clear idea about the complaint.
We check our imbox everday and aim to get back to you with a reply within a day.
Just like a legal case we need to have as much as possible before we can go ahead with it. We suggest taken screen shots of all live chats and emails you have with the casino.
This is why we have blacklisted casino sites. We usually expect the casinos advertised on our site to respond pretty quickly and the same with offline casinos.
If we feel the player is being treated unfairly we remove or delete the advertising on our site.