Casino Complaints

We’re On Your Side

5 Star Pokies is your go-to guide to good casinos in Australia for both offline and online pokies. We offer reviews, advice, and help finding the best casinos online and on land for Aussie players. Our team finds the best casinos with a proven track record of good behaviour. This means we help you avoid the dodgy dingoes out there. Bad casinos leave trails of angry customers behind them. We help you avoid those casinos, find ones we have reviewed, and recommend only the finest.

dodgy dingoes Australian Casino complaints

What We Can Help With

Casino complaints
Software complaints
Payment complaints

What We Don’t Do

Force casinos to pay
Provide legal counselling
Take money for our reviews

Leave your name and email address with as much detail about the situation as possible. We aim to reply back within 24 hours.

Please make sure you have as much evidence as possible so that we can fully understand the situation and have a clear idea about the complaint. 

Why trust us

Simply put, we find the best online casinos around Australia. Our dedicated team of casino enthusiasts knows what they are talking about because they have played at the online casinos themselves. 

Fair Dinkum Casino Process
Test Payouts
Test Each Website
Deal With Complaints
Warn You About Rogue Casinos

FAQs

We check our inbox everyday and aim to get back to you with a reply within a day.

Just like a legal case we need to have as much as possible before we can go ahead with it. We suggest taking screen shots of all live chats and emails you have with the casino. 

This is why we have blacklisted some casino sites.  We usually expect the casinos advertised on our site to respond pretty quickly and the same with offline casinos. 

If we feel the player is being treated unfairly we remove or delete the advertising on our site.